Jira Audit-log is emty


we have a running Jira v7.3.5 an if we goig to admin-Syste-AuditLog, we get a blank screen. only the nav-bars and the Header of th Log-Page is visible.

If we export the log, we get a log with more than 2000 entries.

we also can go into log-settings.

so, why are no entries shon directly on the log-page?


when i look into th jira log, there is no error regarding audit-log

1 answer

0 vote

Hi Robert,

Hopefully this has been resolved at this point.  If not, I have a few questions:

  • Are you using a proxy and do you see the audit log if you bypass the proxy?
  • Are you able to view the Audit log if you put JIRA in Safe mode?
  • Does everyone that uses that JIRA instance experience this behavior?
  • Do you see your audit log if you use and incognito/private browser window?
  • Does a restart of JIRA help?

I would start by opening a private/incognito window in your browser and see if you get the same resuts.  If you do get the same results:

  1. Enable Safe Mode
  2. After enabling safe mode test to see if the issue continues


If the issue does not re-occure with JIRA in safe mode, enable each user installed add-on one by one and check if the audit log issue occurs until you find the add-on that is causing this issue.



Suggest an answer

Log in or Join to answer
Community showcase
Sarah Schuster
Posted Jan 29, 2018 in Jira

What are common themes you've seen across successful & failed Jira Software implementations?

Hey everyone! My name is Sarah Schuster, and I'm a Customer Success Manager in Atlassian specializing in Jira Software Cloud. Over the next few weeks I will be posting discussion topics (8 total) to ...

3,319 views 14 20
Join discussion

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you
Atlassian Team Tour

Join us on the Team Tour

We're bringing product updates and pro tips on teamwork to ten cities around the world.

Save your spot