Jira Audit-log is emty

hi,

we have a running Jira v7.3.5 an if we goig to admin-Syste-AuditLog, we get a blank screen. only the nav-bars and the Header of th Log-Page is visible.

If we export the log, we get a log with more than 2000 entries.

we also can go into log-settings.

so, why are no entries shon directly on the log-page?

 

when i look into th jira log, there is no error regarding audit-log

1 answer

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Hi Robert,

Hopefully this has been resolved at this point.  If not, I have a few questions:

  • Are you using a proxy and do you see the audit log if you bypass the proxy?
  • Are you able to view the Audit log if you put JIRA in Safe mode?
  • Does everyone that uses that JIRA instance experience this behavior?
  • Do you see your audit log if you use and incognito/private browser window?
  • Does a restart of JIRA help?

I would start by opening a private/incognito window in your browser and see if you get the same resuts.  If you do get the same results:

  1. Enable Safe Mode
  2. After enabling safe mode test to see if the issue continues

     

If the issue does not re-occure with JIRA in safe mode, enable each user installed add-on one by one and check if the audit log issue occurs until you find the add-on that is causing this issue.

Cheers,

Branden

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