Jira Assignee in cc list

Here is the case, the issue was created when I send an email to Jira, if I put a person in the cc list, then the person will be assigned as assignee to this issue automatically. May i ask that can i set something to close this automation? I am using Jira 4.2.4

Please help, thanks a lot~!!

1 answer

1 accepted

This widget could not be displayed.


It seems you have the "ccassignee" parameter set to true in your mail handler.

Try removing the parameter or setting it to false and the CCs shouldn't be added as assignees anymore.

Hope this helps.

hi Marcus, Thank you for your answer~! may I ask where can I find the "ccassignee" parameter? I am new to JIRA. I am using the Jira 4.2.4 Thanks~! LoMing

You'll want to check for your Services page in JIRA. There you should have one service for your mail handler with some parameters, similar to the following "project=JRA, issuetype=1, catchemail=foo@example-co.com, createusers=true, bulk=forward" You can find more information about this at https://confluence.atlassian.com/display/JIRA042/Creating+Issues+and+Comments+from+Email

Thanks a lot!~!@! i have done that~!!

Suggest an answer

Log in or Sign up to answer
Atlassian Summit 2018

Meet the community IRL

Atlassian Summit is an excellent opportunity for in-person support, training, and networking.

Learn more
Community showcase
Posted yesterday in New to Jira

Are you planning to trial, or are currently trialling Jira Software? - We want to talk to you!

Hello! I'm Rayen, a product manager at Atlassian. My team and I are working hard to improve the trial experience for Jira Software Cloud. We are interested in   talking to 20 people planning t...

54 views 1 0
Join discussion

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you