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I have recently created a custom field that will list an employee's assets(Field name: User Assets) in an issue, once the user is selected in another custom insight field on the same issue.
When creating a ticket in Jira, the "User Assets" field defaults to "automatic", and once the user field is properly populated, it will auto populate.
However, it doesn't behave the same when I add the field to the customer portal. The "automatic" default doesn't appear here, so the assets have to be manually selected.
Does anybody know how to make the field automatic from the portal, so that customer's don't have to manually search for the assets?
I would like to suggest using the behavior scripts(Script Runner), hope you have script runner
def otherField = getFieldById("customfield_xxxxx")
def userAssets = getFieldById("customfield_zzzzz")