Jira Agile drop down links not available after upgrade

After upgrading Agile from 6.3.5 to 6.3.13.1, I am unable to see any Agile drop down links on the dashboard. This is what I see in the log file:

2014-05-15 02:50:55,978 /rest/plugins/1.0/ [atlassian.plugin.manager.DefaultPluginManager] Returned module for key 'com.pyxis.greenhopper.jira:greenhopper-taskboard-shortcut' was null. Not enabling.
2014-05-15 02:50:55,978 /rest/plugins/1.0/ [atlassian.plugin.manager.DefaultPluginManager] Returned module for key 'com.pyxis.greenhopper.jira:greenhopper-chartboard-shortcut' was null. Not enabling.
2014-05-15 02:50:55,979 /rest/plugins/1.0/ [atlassian.plugin.manager.DefaultPluginManager] Returned module for key 'com.pyxis.greenhopper.jira:greenhopper-releasedboard-shortcut' was null. Not enabling.
2014-05-15 02:50:56,481 /rest/plugins/1.0/ [atlassian.plugin.manager.DefaultPluginManager] Returned module for key 'com.pyxis.greenhopper.jira:greenhopper-delete-shortcut' was null. Not enabling.

I tried uninstalling and installing Agile but it didnt help. Anybody know how I can resolve this?

3 answers

Hi Shravan,

Try clearing your plugin cache. Info on how to clear plugin cache is available in the description of the issue

https://jira.atlassian.com/browse/JRA-27314

Thanks Bhushan, I tried that but it didnt work. I still see just the "Agile" link without any drop down menu option. The url it points to is "http://<company.example.com>/secure/RapidStart.jspa" and when I click on it, it just reloads the page on which I currently was.

0 vote
Ruchi Tandon Atlassian Team Dec 03, 2015

I understand from that message is that most likely there is a module of JIRA Agile that is not enabled or is corrupted.

Could you try this :
# Uninstall JIRA Agile
# Install it again
# Make sure all the modules are enabled
# Make sure the license for JIRA Agile is valid

 

Hope that helps!

 

Hi Shravan P

Did you manage to find a solution to the problem mentioned above? I'm experiencing the same issue and I'm really in need of an solution! 

Best regards Øystein

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