Hello,
I want to filter out all tickets that I think are done. All I can do in the queue is commenting tickets. So I want to use it to comment 'ItsDone' tickets that I don't want to see anymore.
project = XXX AND NOT comment ~ ItsDone AND reporter in (YYY)
This doesn't work
So I tried
Filter1 project != XXX AND comment ~ ItsDone AND NOT reporter in (YYY) filter !~ Filter1
But still did not worked
Advise please.
Thank You Mike
Team that manages the queue has a bad habit of changing status to resolved even if ticket is not resolved, because they did their part and they don't care. Other teams don't use jira.
Resolution:
filter1:
comment ~ ItsDone
filter2:
project = XXX AND reporter in (YYY) AND filter !=filter1
I'd change the workflow and process to block that.
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Sounds like it's time to give someone a couple days off without pay
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Is there a reason you aren't just looking for tickets where the resolution field isn't null ?
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