Jira Advanced Query for searching tickets without a specified comment

Michal Hoffman September 8, 2015

Hello,

 

I want to filter out all tickets that I think are done. All I can do in the queue is commenting tickets. So I want to use it to comment 'ItsDone' tickets that I don't want to see anymore.

 

project = XXX AND NOT comment ~ ItsDone AND reporter in (YYY)

This doesn't work

 

So I tried

 

Filter1
project != XXX AND comment ~ ItsDone AND NOT reporter in (YYY)

filter !~ Filter1

But still did not worked

 

Advise please.

 

Thank You Mike

3 answers

1 accepted

0 votes
Answer accepted
Michal Hoffman September 8, 2015

Team that manages the queue has a bad habit of changing status to resolved even if ticket is not resolved, because they did their part and they don't care. Other teams don't use jira.

 

Resolution:

filter1:

comment ~ ItsDone

 

 

filter2:

project = XXX AND reporter in (YYY) AND filter !=filter1
Nic Brough -Adaptavist-
Community Leader
Community Leader
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September 8, 2015

I'd change the workflow and process to block that.

0 votes
Joe Pitt
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
September 8, 2015

Sounds like it's time to give someone a couple days off without pay smile

0 votes
Joe Pitt
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
September 8, 2015

Is there a reason you aren't just looking for tickets where the resolution field isn't null ? 

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