Jira Advanced Query for searching tickets without a specified comment

Hello,

 

I want to filter out all tickets that I think are done. All I can do in the queue is commenting tickets. So I want to use it to comment 'ItsDone' tickets that I don't want to see anymore.

 

project = XXX AND NOT comment ~ ItsDone AND reporter in (YYY)

This doesn't work

 

So I tried

 

Filter1
project != XXX AND comment ~ ItsDone AND NOT reporter in (YYY)

filter !~ Filter1

But still did not worked

 

Advise please.

 

Thank You Mike

3 answers

1 accepted

0 votes
Accepted answer

Team that manages the queue has a bad habit of changing status to resolved even if ticket is not resolved, because they did their part and they don't care. Other teams don't use jira.

 

Resolution:

filter1:

comment ~ ItsDone

 

 

filter2:

project = XXX AND reporter in (YYY) AND filter !=filter1

I'd change the workflow and process to block that.

0 votes
Joseph Pitt Community Champion Sep 08, 2015

Is there a reason you aren't just looking for tickets where the resolution field isn't null ? 

0 votes
Joseph Pitt Community Champion Sep 08, 2015

Sounds like it's time to give someone a couple days off without pay smile

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