Jira AD directory syn problemem



I am facing the problem to Full syn AD directory in Jira. The error in logs says "

Caused by: javax.naming.InvalidNameException: cn=offer remote assistance helpers

cnf:a3ea1c7c-0db4-49e4-905f-10ffab239b52,cn=users,dc=<name>,dc=<name>,dc=<name>,dc=<name>: [LDAP: error code 34 - 0000208F: NameErr: DSID-03100225, problem 2006 (BAD_NAME), data 8349, best match of:

    'cn=offer remote assistance helpers


I have removed the DC values from the logs here. I am not disclosing that information here.


I have seen others also faced the same problem but the NameErr is different in their error message.


Any help much appreciate.



1 answer


The error you're getting seems to match the one described at https://confluence.atlassian.com/display/CROWDKB/Syncing+with+LDAP+Directories+Containing+CNF+Attributes+Produces+Error+Code+34+BAD_NAME.

According to the document above, this could be caused due to a invalid name related to your CNF attribute. Please give a try to the resolution suggested in the document above in order to try to fix this.


Gustavo Refosco

Suggest an answer

Log in or Sign up to answer
Atlassian Community Anniversary

Happy Anniversary, Atlassian Community!

This community is celebrating its one-year anniversary and Atlassian co-founder Mike Cannon-Brookes has all the feels.

Read more
Community showcase
Julia Dillon
Posted Tuesday in Jira

Tell us how your team runs on Jira!

Hey Atlassian Community! Today we are launching a bunch of customer stories about the amazing work teams, like Dropbox and Twilio, are doing with Jira. You can check out the stories here. The thi...

236 views 1 18
Join discussion

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you