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Jira 8.13 causes GUI issues with dropdown menus in Customer Portals Edited

Jira 8.13 causes GUI issues with dropdown menus in Customer Portals. With all browsers, the dropdowns don't appear / appear incorrectly. Is this a known issue? We have yet to try  SAFE MODE to iron out possible plugin issues.


We also updated Jira Service Desk from 4.0.2 to 4.13.0

3 answers

1 accepted

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Answer accepted

For those who stumble upon this, it's being corrected by the vendor here :


Related to Scriptrunner plugin

I don't see this as a reported issue on

Have you updated service desk after you moved to 8.13?

Are there any issues appearing in the application logs?

Thanks for the reply!


We updated Jira Service desk from 4.0.2 to 4.13.0 at the same time.

This is definitely abnormal behaviour. Review the logs for any hints about what could be happening and engage atlassian's support team to see if they can help provide a resolution.

Thanks Stephen - we opened a ticket and threw in some screenshots.

0 votes
Dirk Ronsmans Community Leader Oct 30, 2020

Hi @Mark Milford ,

Do you use any specific add-ons to fill these dropdown or perhaps behaviours?

if they don't load correctly you can always open a developer console on your browser (e.g. F12 on Chrome) and see if they throw any errors.

A screenshot is also helpfull so we can better analyze the problem!

HI @Dirk Ronsmans 


No, nothing crazy there. We are only running a 6 or so plugins in Jira (Scriptrunner, Automation, etc) but do nothing of the sort with the customer portal. We opened a ticket with Atlassian and included screenshots.

Dirk Ronsmans Community Leader Oct 30, 2020

Well i've had a similar issue with Scriptrunner on that version. I suggest disabling that for a moment and seeting if it helps.

Even on projects where there were no behaviours defined the check broke the loading of the screens.

Like Mark Milford likes this

Interesting! Were you able to isolate to scriptrunner via disabling it / running in safe mode?

Dirk - you were correct! Disabled Scriptrunner, and the drop down works again! Shoot, we are running the latest version (6.12.0). Investigating now....

Dirk Ronsmans Community Leader Oct 30, 2020

remember you cannot downgrade below 6.0.0 as it has breaking changes below that version.

I suggest the developer console and opening a ticket with them.. for me it showed something like:

Unhandled promise rejection TypeError object doesn't support property or method 'finally'
Like Mark Milford likes this

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