Jira 8.13 causes GUI issues with dropdown menus in Customer Portals. With all browsers, the dropdowns don't appear / appear incorrectly. Is this a known issue? We have yet to try SAFE MODE to iron out possible plugin issues.
We also updated Jira Service Desk from 4.0.2 to 4.13.0
Hi @Mark Milford ,
Do you use any specific add-ons to fill these dropdown or perhaps behaviours?
if they don't load correctly you can always open a developer console on your browser (e.g. F12 on Chrome) and see if they throw any errors.
A screenshot is also helpfull so we can better analyze the problem!
remember you cannot downgrade below 6.0.0 as it has breaking changes below that version.
I suggest the developer console and opening a ticket with them.. for me it showed something like:
Unhandled promise rejection TypeError object doesn't support property or method 'finally'
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