Jira 8.13 causes GUI issues with dropdown menus in Customer Portals

[Mark Milford]

Jira 8.13 causes GUI issues with dropdown menus in Customer Portals. With all browsers, the dropdowns don't appear / appear incorrectly. Is this a known issue? We have yet to try  SAFE MODE to iron out possible plugin issues.

We also updated Jira Service Desk from 4.0.2 to 4.13.0

[Mark Milford · Accepted solution]

For those who stumble upon this, it's being corrected by the vendor here :

https://productsupport.adaptavist.com/browse/SRJIRA-4829

Related to Scriptrunner plugin

[Dirk Ronsmans]

Hi @Mark Milford ,

Do you use any specific add-ons to fill these dropdown or perhaps behaviours?

if they don't load correctly you can always open a developer console on your browser (e.g. F12 on Chrome) and see if they throw any errors.

A screenshot is also helpfull so we can better analyze the problem!

[Mark Milford]

HI @Dirk Ronsmans 

No, nothing crazy there. We are only running a 6 or so plugins in Jira (Scriptrunner, Automation, etc) but do nothing of the sort with the customer portal. We opened a ticket with Atlassian and included screenshots.

[Dirk Ronsmans]

Well i've had a similar issue with Scriptrunner on that version. I suggest disabling that for a moment and seeting if it helps.

Even on projects where there were no behaviours defined the check broke the loading of the screens.

[Mark Milford]

Interesting! Were you able to isolate to scriptrunner via disabling it / running in safe mode?

[Mark Milford]

Dirk - you were correct! Disabled Scriptrunner, and the drop down works again! Shoot, we are running the latest version (6.12.0). Investigating now....

[Dirk Ronsmans]

remember you cannot downgrade below 6.0.0 as it has breaking changes below that version.

I suggest the developer console and opening a ticket with them.. for me it showed something like:

Unhandled promise rejection TypeError object doesn't support property or method 'finally'

[Stephen Garber]

I don't see this as a reported issue on jira.atlassian.com.

Have you updated service desk after you moved to 8.13?

Are there any issues appearing in the application logs?

[Mark Milford]

Thanks for the reply!

We updated Jira Service desk from 4.0.2 to 4.13.0 at the same time.

[Stephen Garber]

This is definitely abnormal behaviour. Review the logs for any hints about what could be happening and engage atlassian's support team to see if they can help provide a resolution. 

https://support.atlassian.com/contact/

[Mark Milford]

Thanks Stephen - we opened a ticket and threw in some screenshots.