Jira 7 upgrade 6.3 fails Edited

 

Hi - I tried to upgrade from 6.4.3  to Jira 7.7. It went well then I stuck on last process, license was too old for service desk warning, and I can't continue. But we renewed license couple days ago for Jira software and applied.

Anyway, I reverted to Jira 6.4.3  to remove service desk completly and try upgrade again. but I couldn't find any place. 

Any plugins need to remove ?

Also, we never use service desk before? 

Can anyone help me to find out and get upgrade?

 

 

2 answers

1 votes

I am afraid you are doing the upgrade wrong, and it is that which is likely to be breaking it.

First, upgrade 6.4 to Jira 7.0.  Specifically, use the Jira Software upgrade, not Core or Service Desk.

Check that works ok, then upgrade it to 7.7

First, you have to upgrade to 6.4.14. Then jump to the highest 7.0.x version. Then you can skip all versions up to 7.7.0

Suggest an answer

Log in or Join to answer
Community showcase
Sarah Schuster
Posted Jan 29, 2018 in Jira

What are common themes you've seen across successful & failed Jira Software implementations?

Hey everyone! My name is Sarah Schuster, and I'm a Customer Success Manager in Atlassian specializing in Jira Software Cloud. Over the next few weeks I will be posting discussion topics (8 total) to ...

3,140 views 13 19
Join discussion

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you
Atlassian Team Tour

Join us on the Team Tour

We're bringing product updates and pro tips on teamwork to ten cities around the world.

Save your spot