Hi - I tried to upgrade from 6.4.3 to Jira 7.7. It went well then I stuck on last process, license was too old for service desk warning, and I can't continue. But we renewed license couple days ago for Jira software and applied.
Anyway, I reverted to Jira 6.4.3 to remove service desk completly and try upgrade again. but I couldn't find any place.
Any plugins need to remove ?
Also, we never use service desk before?
Can anyone help me to find out and get upgrade?
I am afraid you are doing the upgrade wrong, and it is that which is likely to be breaking it.
First, upgrade 6.4 to Jira 7.0. Specifically, use the Jira Software upgrade, not Core or Service Desk.
Check that works ok, then upgrade it to 7.7
Hey admins! I’m Dave, Principal Product Manager here at Atlassian working on our cloud platform and security products. Cloud security is a moving target. As you adopt more products, employees consta...
Connect with like-minded Atlassian users at free events near you!Find a group
Connect with like-minded Atlassian users at free events near you!
Unfortunately there are no AUG chapters near you at the moment.Start an AUG
You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs