Jira 7 Login Time


I am trying out JIRA 7.0 to see what has changed in this major update. I did notice a lot of UI changes with respect to end user and administrator, but what I think the user login page takes a lot of time to authenticate as compared to Jira 6. 

I want to know the ways to diagnose this issue or any other performance tuning of JIRA. 


Thank You!

1 answer

0 vote

Hi Invinci,

Hopefully you're no longer running into this issue and have been able to determine the issue on that end.  I have not run into that on a widespread basis but there are some things you can check in terms of performance.  The best source of information is going to be Troubleshooting Performance Problems.  Recently I had a case where the AntiVirus software was causing very slow indexing so you'll also want to disable any AV if you have it to see if that helps.  If so you may need to remove the AV or have it skip the JIRA home folder.

You may also want to take a look at the JIRA_INSTALL/logs/catalina.out for the time you attempt to get to the login page to see what errors, if any, are being thrown and work from there.  In addition you can also try bypassing your Proxy and SSL to test network connectivity.



Suggest an answer

Log in or Join to answer
Community showcase
Sarah Schuster
Posted Jan 29, 2018 in Jira

What are common themes you've seen across successful & failed Jira Software implementations?

Hey everyone! My name is Sarah Schuster, and I'm a Customer Success Manager in Atlassian specializing in Jira Software Cloud. Over the next few weeks I will be posting discussion topics (8 total) to ...

3,269 views 14 20
Join discussion

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you
Atlassian Team Tour

Join us on the Team Tour

We're bringing product updates and pro tips on teamwork to ten cities around the world.

Save your spot