Jira 7 - How to Remove Service Desk?

I just upgraded a test system to JIRA 7. There was a deactivated Service Desk installation on the system. Now I don't seem to be able to remove Service Desk from the installation. I removed it under addons but that doesn't seem to have actually removed SD. I guess I want to convert my JIRA Service Desk + Software installation to just "JIRA Software".

Is there a way to do this?

3 answers

1 vote
Paulo Hennig Atlassian Team Oct 07, 2015

Hello Seb,

You can install/uninstall JIRA Service Desk and/or JIRA Software in the following path: JIRA Administration > Applications. 

From your description, it seems that you have some projects associated with the Service Desk, so you can change the project type to Business or Software (Assuming that you have JIRA software installed).

1 vote

JIRA 7 created the new concept of Application that, technically, comprises 1 or more plugins, and has an specific license. Atlassian launched JIRA Core as the basic JIRA System, and Software and ServiceDesk as applications. The new UI to admin those applications and licenses are under System/Applications. 

I removed the individual Plugin entries that were left and then removed the license. That seems to have worked...

Suggest an answer

Log in or Sign up to answer
Community showcase
Published Jan 08, 2019 in Jira

How to Jira for designers

I’m a designer on the Jira team. For a long time, I’ve fielded questions from other designers about how they should be using Jira Software with their design team. I’ve also heard feedback from other ...

969 views 3 9
Read article

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you