Jira 7.2.6 Stuck when Click Finish to complete the setup

image2016-12-13 14:51:16.png

Only one Exception

2016-12-13 13:29:16,933 http-nio-8080-exec-15 ERROR anonymous 809x10x1 55rr5e 19x.xxx.xxx.xxx/secure/SetupLicense.jspa [c.a.event.internal.AsynchronousAbleEventDispatcher] There was an exception thrown trying to dispatch event [com.atlassian.plugin.event.events.PluginFrameworkShutdownEvent@2634212b] from the invoker [SingleParameterMethodListenerInvoker{method=public void com.atlassian.plugin.loaders.ScanningPluginLoader.onShutdown(com.atlassian.plugin.event.events.PluginFrameworkShutdownEvent), listener=com.atlassian.plugin.loaders.BundledPluginLoader@30cf0da6}]
java.lang.RuntimeException: java.lang.NullPointerException
at com.atlassian.event.internal.SingleParameterMethodListenerInvoker.invoke(SingleParameterMethodListenerInvoker.java:50)
at com.atlassian.event.internal.AsynchronousAbleEventDispatcher$1$1.run(AsynchronousAbleEventDispatcher.java:48)
at com.google.common.util.concurrent.MoreExecutors$DirectExecutorService.execute(MoreExecutors.java:299)
at com.atlassian.event.internal.AsynchronousAbleEventDispatcher.dispatch(AsynchronousAbleEventDispatcher.java:107)
at com.atlassian.event.internal.EventPublisherImpl.invokeListeners(EventPublisherImpl.java:160)
at com.atlassian.event.internal.EventPublisherImpl.publish(EventPublisherImpl.java:79)
at com.atlassian.plugin.event.impl.DefaultPluginEventManager.broadcast(DefaultPluginEventManager.java:73)
at com.atlassian.plugin.manager.DefaultPluginManager.broadcastIgnoreError(DefaultPluginManager.java:2081)
at com.atlassian.plugin.manager.DefaultPluginManager.shutdown(DefaultPluginManager.java:704)
at com.atlassian.jira.ComponentManager$PluginSystem.shutdown(ComponentManager.java:638)
at com.atlassian.jira.ComponentManager.stop(ComponentManager.java:292)
at com.atlassian.jira.ManagerFactory.globalRefresh(ManagerFactory.java:39)
at com.atlassian.jira.util.system.JiraSystemRestarterImpl.restartPico(JiraSystemRestarterImpl.java:65)
at com.atlassian.jira.util.system.JiraSystemRestarterImpl.ariseSirJIRA(JiraSystemRestarterImpl.java:36)
at com.atlassian.jira.web.action.setup.SetupLicense.doExecute(SetupLicense.java:87)
... 1 filtered
at com.atlassian.jira.action.JiraActionSupport.execute(JiraActionSupport.java:63)
... 7 filtered
at javax.servlet.http.HttpServlet.service(HttpServlet.java:729)
... 52 filtered
at com.atlassian.greenhopper.jira.filters.ClassicBoardRouter.doFilter(ClassicBoardRouter.java:62)
... 7 filtered
at com.atlassian.web.servlet.plugin.request.RedirectInterceptingFilter.doFilter(RedirectInterceptingFilter.java:21)
... 58 filtered
at com.atlassian.jira.security.JiraSecurityFilter.lambda$doFilter$0(JiraSecurityFilter.java:76)
... 1 filtered
at com.atlassian.jira.security.JiraSecurityFilter.doFilter(JiraSecurityFilter.java:74)
... 36 filtered
at com.atlassian.jira.servermetrics.CorrelationIdPopulatorFilter.doFilter(CorrelationIdPopulatorFilter.java:30)
... 10 filtered
at com.atlassian.web.servlet.plugin.request.RedirectInterceptingFilter.doFilter(RedirectInterceptingFilter.java:21)
... 4 filtered
at com.atlassian.web.servlet.plugin.LocationCleanerFilter.doFilter(LocationCleanerFilter.java:36)
... 29 filtered
at com.atlassian.jira.servermetrics.MetricsCollectorFilter.doFilter(MetricsCollectorFilter.java:25)
... 27 filtered
at java.util.concurrent.ThreadPoolExecutor.runWorker(ThreadPoolExecutor.java:1142)
at java.util.concurrent.ThreadPoolExecutor$Worker.run(ThreadPoolExecutor.java:617)
at org.apache.tomcat.util.threads.TaskThread$WrappingRunnable.run(TaskThread.java:61)
at java.lang.Thread.run(Thread.java:745)
Caused by: java.lang.NullPointerException
at com.atlassian.plugin.osgi.container.felix.FelixOsgiContainerManager.removeBundleListener(FelixOsgiContainerManager.java:506)
at com.atlassian.plugin.osgi.factory.OsgiBundlePlugin.uninstallInternal(OsgiBundlePlugin.java:276)
at com.atlassian.plugin.impl.AbstractPlugin.uninstall(AbstractPlugin.java:451)
at com.atlassian.plugin.loaders.ScanningPluginLoader.onShutdown(ScanningPluginLoader.java:247)
at sun.reflect.NativeMethodAccessorImpl.invoke0(Native Method)
... 1 filtered
at java.lang.reflect.Method.invoke(Method.java:498)
at com.atlassian.event.internal.SingleParameterMethodListenerInvoker.invoke(SingleParameterMethodListenerInvoker.java:36)
... 260 more
2016-12-13 13:29:17,779 http-nio-8080-exec-15 INFO anonymous 809x10x1 55rr5e 19x.xxx.xxx.xxx/secure/SetupLicense.jspa [c.a.j.config.database.SystemDatabaseConfigurationLoader] Reading database configuration from /var/atlassian/application-data/jira/dbconfig.xml
2016-12-13 13:29:17,844 http-nio-8080-exec-15 INFO anonymous 809x10x1 55rr5e 19x.xxx.xxx.xxx/secure/SetupLicense.jspa [c.a.jira.startup.JiraStartupLogger]

___ Starting the JIRA Plugin System _________________

1 answer

This widget could not be displayed.

By the look of it the whole install is done, so simply kill the installer, verify that it's a supported java version (just in case) and attempt to restart it. During my last upgrades (stepstoned) i saw similar issues, but the install completed fine anyway.

Thank you Jonas. You're right, the installation ended successfully, but when I try to log in, it stays on the next screen.

image2016-12-14 8:37:32.png

I checked the requests made to the server and found an exception.

image2016-12-14 8:39:28.png

Java Compatibility Information : JIRA version = 7.2.6, Java Version = 1.8.0_102

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