Jira 7.2.6 Stuck when Click Finish to complete the setup

image2016-12-13 14:51:16.png

Only one Exception

2016-12-13 13:29:16,933 http-nio-8080-exec-15 ERROR anonymous 809x10x1 55rr5e 19x.xxx.xxx.xxx/secure/SetupLicense.jspa [c.a.event.internal.AsynchronousAbleEventDispatcher] There was an exception thrown trying to dispatch event [com.atlassian.plugin.event.events.PluginFrameworkShutdownEvent@2634212b] from the invoker [SingleParameterMethodListenerInvoker{method=public void com.atlassian.plugin.loaders.ScanningPluginLoader.onShutdown(com.atlassian.plugin.event.events.PluginFrameworkShutdownEvent), listener=com.atlassian.plugin.loaders.BundledPluginLoader@30cf0da6}]
java.lang.RuntimeException: java.lang.NullPointerException
at com.atlassian.event.internal.SingleParameterMethodListenerInvoker.invoke(SingleParameterMethodListenerInvoker.java:50)
at com.atlassian.event.internal.AsynchronousAbleEventDispatcher$1$1.run(AsynchronousAbleEventDispatcher.java:48)
at com.google.common.util.concurrent.MoreExecutors$DirectExecutorService.execute(MoreExecutors.java:299)
at com.atlassian.event.internal.AsynchronousAbleEventDispatcher.dispatch(AsynchronousAbleEventDispatcher.java:107)
at com.atlassian.event.internal.EventPublisherImpl.invokeListeners(EventPublisherImpl.java:160)
at com.atlassian.event.internal.EventPublisherImpl.publish(EventPublisherImpl.java:79)
at com.atlassian.plugin.event.impl.DefaultPluginEventManager.broadcast(DefaultPluginEventManager.java:73)
at com.atlassian.plugin.manager.DefaultPluginManager.broadcastIgnoreError(DefaultPluginManager.java:2081)
at com.atlassian.plugin.manager.DefaultPluginManager.shutdown(DefaultPluginManager.java:704)
at com.atlassian.jira.ComponentManager$PluginSystem.shutdown(ComponentManager.java:638)
at com.atlassian.jira.ComponentManager.stop(ComponentManager.java:292)
at com.atlassian.jira.ManagerFactory.globalRefresh(ManagerFactory.java:39)
at com.atlassian.jira.util.system.JiraSystemRestarterImpl.restartPico(JiraSystemRestarterImpl.java:65)
at com.atlassian.jira.util.system.JiraSystemRestarterImpl.ariseSirJIRA(JiraSystemRestarterImpl.java:36)
at com.atlassian.jira.web.action.setup.SetupLicense.doExecute(SetupLicense.java:87)
... 1 filtered
at com.atlassian.jira.action.JiraActionSupport.execute(JiraActionSupport.java:63)
... 7 filtered
at javax.servlet.http.HttpServlet.service(HttpServlet.java:729)
... 52 filtered
at com.atlassian.greenhopper.jira.filters.ClassicBoardRouter.doFilter(ClassicBoardRouter.java:62)
... 7 filtered
at com.atlassian.web.servlet.plugin.request.RedirectInterceptingFilter.doFilter(RedirectInterceptingFilter.java:21)
... 58 filtered
at com.atlassian.jira.security.JiraSecurityFilter.lambda$doFilter$0(JiraSecurityFilter.java:76)
... 1 filtered
at com.atlassian.jira.security.JiraSecurityFilter.doFilter(JiraSecurityFilter.java:74)
... 36 filtered
at com.atlassian.jira.servermetrics.CorrelationIdPopulatorFilter.doFilter(CorrelationIdPopulatorFilter.java:30)
... 10 filtered
at com.atlassian.web.servlet.plugin.request.RedirectInterceptingFilter.doFilter(RedirectInterceptingFilter.java:21)
... 4 filtered
at com.atlassian.web.servlet.plugin.LocationCleanerFilter.doFilter(LocationCleanerFilter.java:36)
... 29 filtered
at com.atlassian.jira.servermetrics.MetricsCollectorFilter.doFilter(MetricsCollectorFilter.java:25)
... 27 filtered
at java.util.concurrent.ThreadPoolExecutor.runWorker(ThreadPoolExecutor.java:1142)
at java.util.concurrent.ThreadPoolExecutor$Worker.run(ThreadPoolExecutor.java:617)
at org.apache.tomcat.util.threads.TaskThread$WrappingRunnable.run(TaskThread.java:61)
at java.lang.Thread.run(Thread.java:745)
Caused by: java.lang.NullPointerException
at com.atlassian.plugin.osgi.container.felix.FelixOsgiContainerManager.removeBundleListener(FelixOsgiContainerManager.java:506)
at com.atlassian.plugin.osgi.factory.OsgiBundlePlugin.uninstallInternal(OsgiBundlePlugin.java:276)
at com.atlassian.plugin.impl.AbstractPlugin.uninstall(AbstractPlugin.java:451)
at com.atlassian.plugin.loaders.ScanningPluginLoader.onShutdown(ScanningPluginLoader.java:247)
at sun.reflect.NativeMethodAccessorImpl.invoke0(Native Method)
... 1 filtered
at java.lang.reflect.Method.invoke(Method.java:498)
at com.atlassian.event.internal.SingleParameterMethodListenerInvoker.invoke(SingleParameterMethodListenerInvoker.java:36)
... 260 more
2016-12-13 13:29:17,779 http-nio-8080-exec-15 INFO anonymous 809x10x1 55rr5e 19x.xxx.xxx.xxx/secure/SetupLicense.jspa [c.a.j.config.database.SystemDatabaseConfigurationLoader] Reading database configuration from /var/atlassian/application-data/jira/dbconfig.xml
2016-12-13 13:29:17,844 http-nio-8080-exec-15 INFO anonymous 809x10x1 55rr5e 19x.xxx.xxx.xxx/secure/SetupLicense.jspa [c.a.jira.startup.JiraStartupLogger]

___ Starting the JIRA Plugin System _________________

1 answer

By the look of it the whole install is done, so simply kill the installer, verify that it's a supported java version (just in case) and attempt to restart it. During my last upgrades (stepstoned) i saw similar issues, but the install completed fine anyway.

Thank you Jonas. You're right, the installation ended successfully, but when I try to log in, it stays on the next screen.

image2016-12-14 8:37:32.png

I checked the requests made to the server and found an exception.

image2016-12-14 8:39:28.png

Java Compatibility Information : JIRA version = 7.2.6, Java Version = 1.8.0_102

Suggest an answer

Log in or Join to answer
Community showcase
Sarah Schuster
Posted Jan 29, 2018 in Jira

What are common themes you've seen across successful & failed Jira Software implementations?

Hey everyone! My name is Sarah Schuster, and I'm a Customer Success Manager in Atlassian specializing in Jira Software Cloud. Over the next few weeks I will be posting discussion topics (8 total) to ...

3,269 views 14 20
Join discussion

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you
Atlassian Team Tour

Join us on the Team Tour

We're bringing product updates and pro tips on teamwork to ten cities around the world.

Save your spot