We have the problem that the import of issues form a CSV doesn’t work. Unfortunately there is no error message or any other hint what went wrong. Everything else in the project is working well.
That is what we did and the according failure:
Step 1: created a valid CSV-file
Step 2: started import (tried with normal and administration access)
Step 3: loaded csv-file
Step 4: selected project and delimiter (tried twice, on time with “,” and second time with “;”)
Step 5: assigned field and selected them
Step 6: preview of import was shown
Step 7: pressed button “Begin Import”, this leads to a blank page
Pressing validate at step 6 leads to the same result (blank page). No error message was shown and no issues were imported.
This problem happens with firefox as well as with Internet explorer.
The problem does not occur when we use a server in the local intranet.
Any help or hints would be appriciated!
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