Jira 7.1.7: Upload of local csv file to external jira server fails

Hi all!

We have the problem that the import of issues form a CSV doesn’t work. Unfortunately there is no error message or any other hint what went wrong. Everything else in the project is working well.

That is what we did and the according failure:

Step 1: created a valid CSV-file

Step 2: started import (tried with normal and administration access)

Step 3: loaded csv-file

Step 4: selected project and delimiter (tried twice, on time with “,” and second time with “;”)

Step 5: assigned field and selected them

Step 6: preview of import was shown

Step 7: pressed button “Begin Import”, this leads to a blank page

Pressing validate at step 6 leads to the same result (blank page). No error message was shown and no issues were imported.

This problem happens with firefox as well as with Internet explorer.

The problem does not occur when we use a server in the local intranet.

Any help or hints would be appriciated!

 

Thanks!

Anke.

1 answer

0 votes

This is an unfortunate bug that affected JIRA 7.1.7 specifically.  Please see JRASERVER-61179 for more details.   You should be able to upgrade to any newer version of JIRA in order to resolve this particular problem.

Suggest an answer

Log in or Sign up to answer
Community showcase
Published Nov 27, 2018 in Portfolio for Jira

Introducing a new planning experience in Portfolio for Jira (Server/DC)

In the past, Portfolio for Jira required a high degree of detail–foresight that was unrealistic for many businesses to   have–in   order to produce a reliable long-term roadmap. We're tur...

2,476 views 15 19
Read article

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you