I setup connection to AD over an SSL connection. Quick test is OK, when i do what looks like a more thorough test, it fails leaving me with this error: Test basic connection : Failed
From the root cause of the error you are receiving, and the fact that the quick test is successful, I susepct that you are facing the bug described here: https://jira.atlassian.com/browse/JRA-27347
However, if that is the case then that is good news because the bug is actually that the test fails but the LDAPS connection and the synchronisation are successful. Therefore I would suggest you start by checking whether the connection and synchronisation are working correctly, and if not then I would suggest that you open a support ticket so that we can investigate the cause of this issue.
All the best,
Thanks for the help.
I tried testing the synchronization just now, and synchronization failed:
Last synchronised at 7/26/12 8:48 AM (took 0s).
Synchronisation failed. See server logs for details.
From the looks of this, i can safely say i'm probably not having this bug. Is there a log somewhere that can point us in the right direction?
Would yoiu you know if this particular bug is fixed in version 5.1?
I’m a designer on the Jira team. For a long time, I’ve fielded questions from other designers about how they should be using Jira Software with their design team. I’ve also heard feedback from other ...
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