Jira 4.4 : Create issue by e-mail, createusers=false, how to send e-mail if user does not have an account

Hi everyone,

Jira correctly picks up e-mails from existing users and turns them into issues. But we want to set up our Jira to send back an e-mail when the user doesn't exist, but I was unable to find anything online. Could anyone point me in the right direction?


2 answers

I don't know whether this sound meaningful but you can do some setting in the mailbox from where JIRA reads an email. Reply back to the email ifit is not read by JIRA for some 15-20 mins. You will have to explore this via mailbox options. You will have to put rules to scrutinize the emails.

I didn't think of doing it like that. Thanks!

Suggest an answer

Log in or Join to answer
Community showcase
Sarah Schuster
Posted Jan 29, 2018 in Jira

What are common themes you've seen across successful & failed Jira Software implementations?

Hey everyone! My name is Sarah Schuster, and I'm a Customer Success Manager in Atlassian specializing in Jira Software Cloud. Over the next few weeks I will be posting discussion topics (8 total) to ...

3,228 views 14 19
Join discussion

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you
Atlassian Team Tour

Join us on the Team Tour

We're bringing product updates and pro tips on teamwork to ten cities around the world.

Save your spot