we are evaluation JSD in our company.
Am I correct that a JIRA-Systemadministrator also needs to be a JSD-Agent to "help" the people with their configuration?
I will never work as an agent in any ServiceDesk on our Jira-Plattform but i still need a license?
We are 4 JIRA-Admins. And everybody should be able to substitute everbody. With that, there are 4 JSD-Licenses burned which are quite useless...
Is there any info/plan to change the JSD-Behaviour for JIRA-Admins?
you're right. I tried it with our service desk. As soon as I revoked group "service-desk-agent" from my user (jira-admin) I couldn't access the service desk anymore.
You could file an issue in Atlassians JIRA.
As jira-admins, you needn't be member of group service-desk-agents all the time. If there's an incident and someone needs help with their service desk, you can assign the necessary group to your user, solve the problem and revoke the membership. This burns only one license slot.
See how to use Jira on the go! Demo Den Episode 5 is here: meet Jira Mobile with Jira Product Manager Rayen Magpantay. Demo Den is in our monthly series where a Jira PM demonstrates...
Connect with like-minded Atlassian users at free events near you!Find an event
Connect with like-minded Atlassian users at free events near you!
Unfortunately there are no Community Events near you at the moment.Host an event
You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events