JSD License for Jira-Administrators?

Hi there,

we are evaluation JSD in our company.

Am I correct that a JIRA-Systemadministrator also needs to be a JSD-Agent to "help" the people with their configuration?

I will never work as an agent in any ServiceDesk on our Jira-Plattform but i still need a license?

We are 4 JIRA-Admins. And everybody should be able to substitute everbody. With that, there are 4 JSD-Licenses burned which are quite useless...

Is there any info/plan to change the JSD-Behaviour for JIRA-Admins?

 

1 answer

1 accepted

Hello Andre,

you're right. I tried it with our service desk. As soon as I revoked group "service-desk-agent" from my user (jira-admin) I couldn't access the service desk anymore.
You could file an issue in Atlassians JIRA.

As jira-admins, you needn't be member of group service-desk-agents all the time. If there's an incident and someone needs help with their service desk, you can assign the necessary group to your user, solve the problem and revoke the membership. This burns only one license slot.

Cheers,
Kirstin

Thanks Kirstin, I have raised a suggenstion at JAC :-) https://jira.atlassian.com/browse/JSD-2253 Kind regards André

Suggest an answer

Log in or Sign up to answer
Atlassian Community Anniversary

Happy Anniversary, Atlassian Community!

This community is celebrating its one-year anniversary and Atlassian co-founder Mike Cannon-Brookes has all the feels.

Read more
Community showcase
Julia Dillon
Posted Tuesday in Jira

Tell us how your team runs on Jira!

Hey Atlassian Community! Today we are launching a bunch of customer stories about the amazing work teams, like Dropbox and Twilio, are doing with Jira. You can check out the stories here. The thi...

207 views 1 18
Join discussion

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you