(JSD) Is there a way to list all attachments in a support request in the right pane?

We are curious if there is a way to list all of the attachments in the "My Requests" view of  a service desk issue.

 

Right now all attachments are in-line with comments and it can be difficult to locate an attachment in a long chain of support.

 

Do you know of any add-ons that enable this? Can it be enabled by modifiying some velocity template?

1 answer

0 votes

Hi Nick,

This Answer Thread talks about the similar topic as yours here. Out of the box JIRA does not have such feature, please do vote on JSDSERVER-4646

There is no JSD source code that is available publicly as of for now - you can't customize how it works.

I hope that this helps. Cheers!

Suggest an answer

Log in or Join to answer
Community showcase
Sarah Schuster
Posted Jan 29, 2018 in Jira

What are common themes you've seen across successful & failed Jira Software implementations?

Hey everyone! My name is Sarah Schuster, and I'm a Customer Success Manager in Atlassian specializing in Jira Software Cloud. Over the next few weeks I will be posting discussion topics (8 total) to ...

3,080 views 13 18
Join discussion

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you
Atlassian Team Tour

Join us on the Team Tour

We're bringing product updates and pro tips on teamwork to ten cities around the world.

Save your spot