JSD 3.2.7 to JSD 3.3.2


May someone please help me. We upgraded JSD 3.2.7 to 3.3.2. I getting problem with my service desk project my user is already Administrator and serivce desk agent on the servicedesk project still when i got project setting it keeps asking me 

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Have someone encounter this during the upgrade?





4 answers

Do you have the Application JSD visible on your user in user management?

Yes. I was working properly on JSD 3.2.7. After the update something got messup.



Does this apply to all projects for Service Desk? Does the logs indicate anything?

I'm experiencing the same error message.  Have submitted a help request.  Hoping there is an easy fix! smile

Hello Sean,


Did you get any update from them. May you please help me.





Though, interestingly that fix says that your 3.2.7 should have been broken as well.  I'd submit a help ticket to Atlassian and see what they say.

Have your tried this already?


I have not.  I think I might actually take this as an opportunity to just build new machines for our various Atlassian products, but I am waiting to hear back from support before moving forward.

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