JSD 3.2.7 to JSD 3.3.2

[RomeoA]

Hello,

May someone please help me. We upgraded JSD 3.2.7 to 3.3.2. I getting problem with my service desk project my user is already Administrator and serivce desk agent on the servicedesk project still when i got project setting it keeps asking me 

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Have someone encounter this during the upgrade?

Regards,

Romeo

[Sean Semone]

I'm experiencing the same error message.  Have submitted a help request.  Hoping there is an easy fix! 

[RomeoA]

Hello Sean,

Did you get any update from them. May you please help me.

REgards,

Romeo

[Sean Semone]

The fix per Atlassian support is outlined here...

https://confluence.atlassian.com/jirakb/after-upgrading-to-jira-service-desk-3-2-x-service-desk-project-s-navigation-bar-shows-unable-to-render-element-due-to-an-error-845943102.html#AfterupgradingtoJIRAServiceDesk3.2.xorgreater,ServiceDeskproject'snavigationbarshows"Unabletorenderelementduetoanerror"-7.3.x/3.3.x

[Sean Semone]

Though, interestingly that fix says that your 3.2.7 should have been broken as well.  I'd submit a help ticket to Atlassian and see what they say.

[RomeoA]

Have your tried this already?

[Sean Semone]

I have not.  I think I might actually take this as an opportunity to just build new machines for our various Atlassian products, but I am waiting to hear back from support before moving forward.

[Niclas Sandstroem]

Does this apply to all projects for Service Desk? Does the logs indicate anything?

[RomeoA]

Yes. I was working properly on JSD 3.2.7. After the update something got messup.

[Niclas Sandstroem]

Do you have the Application JSD visible on your user in user management?