JQL to find issues that transitioned from Open to closed under 12h

Hello

I am trying to find a way to find how much time took some issues from Open to Closed status - like a SLA - need to close issues under 12h.

I am pretty much out of options.I tried changed from Open to Closed after 12h. Didn't work very well - pretty much missing some issues in In Progress for more than 2days - obviously missing the criteria.

 

Thank you for all the suggestions.

 

1 answer

JIRA Service Desk comes with in built feature of SLA but if you have Script runner (which is amazing) add-on installed then you can create scripted fields that can have value calculated based on other fields.

Check here: https://jamieechlin.atlassian.net/wiki/display/GRV/Scripted+Fields#ScriptedFields-TotaltimethisissuehasbeenInProgress

Hello - I am not looking for Service Desk neither for Script Runner. I am looking for JQL solution, for obvious reasons.

Suggest an answer

Log in or Sign up to answer
Atlassian Community Anniversary

Happy Anniversary, Atlassian Community!

This community is celebrating its one-year anniversary and Atlassian co-founder Mike Cannon-Brookes has all the feels.

Read more
Community showcase
Julia Dillon
Posted Apr 17, 2018 in Jira

Tell us how your team runs on Jira!

Hey Atlassian Community! Today we are launching a bunch of customer stories about the amazing work teams, like Dropbox and Twilio, are doing with Jira. You can check out the stories here. The thi...

800 views 2 19
Join discussion

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you