Hello Community,
I need a JQL for a JSM cloud project with the below requirement, sort tickets in the following order :
Incidents->Service requests -> the oldest ticket and highest priority.
Suppose we have 3 tickets, with 2 Incidents and 1 service request. We would like to see Incidents first and then service requests.
In those 2 Incidents, if the priority is P2 for both, we would like to see the oldest P2 Incidents first.
hi @WasimBuden ,
try this...
project = xxxxx AND "Ticket category" in (incidents, "service requests") ORDER BY issuetype ASC, priority DESC, created ASC
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