I want to query a date for when tickets are closed. Same way i can query created date. How do I do this without there being an actual field to populate on a ticket?
Hi Dawn,
There is a resolutiondate you can query against that holds the time stamp from when the ticket was resolved. It can be used in the same manner as the createdDate query.
For instance I have four issues and none are resolved except one. I used the following to find the one that is resolved:
resolutiondate < "2017-06-09"
Hopefully that helps!
Cheers,
Branden
Hi Dawn,
For your case, maybe you can try using this query :
project = PROJECT_NAME AND issuetype = "Service Request" AND status changed to Closed after startOfMonth() AND status changed to Closed before endOfMonth()
Best Regards,
Willy Wijaya
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