I have created a custom radio button field to store the customer severity but for the life of me cannot figure out the JQL to find particular value.
Here is the first option in my custom field "1 - Production application down or major malfunction resulting in majority of users unable to perform their normal functions (Initial response within 1 hour)"
I was hoping to write a JQL like: "Customer Severity" = "1" but I get an error "The option '1' for field 'Customer Severity' does not exist."
Is what I am trying to do possible?
You need to use the whole option. i.e. "Customer Severity" = "1 - Production application down or major malfunction resulting in majority of users unable to perform their normal functions (Initial response within 1 hour)"
Is it possible to search for these values? Because I am having a horrible time trying to get this to work...
Then the original answer applies - you're searching for the wrong string.
I think we need more detail on your field and what it's really doing!
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