I want to identify issues which have been into Resolved status more than once (i.e. resolved-> open-> resolved-> Open)
I am aware we have a WAS operator which tell us if the issues has been in a status at least once before.
But how do we identify if it has been there more than once?
You won't be able to find that by default through the database as you won't be able to "count" using the Issue Navigator. The following query should help you to find this in the database though:
SELECT p.pkey||'-'||ji.issuenum AS "Project Key" FROM jiraissue ji JOIN project p ON p.id = ji.project WHERE ji.id IN ( SELECT issueid FROM changegroup cg join changeitem ci on cg.id = ci.groupid WHERE ci.field = 'status' AND ci.newstring = 'Resolved' GROUP BY issueid HAVING count(newvalue) > 1 );
You can see from within the issue how many times it was transitioned to each status using the 'Transition Summary' feature from the JIRA Suite Utilities add-on.
I hope this helps
This will list you issues that have been reopened, but not necessarily that have been closed afterwards. :)
As those are statements JIRA will understand them separately, so "status changed from resolved to open" may happen to issues where "status changed from open to resolved".
Also, something like this would only work if those are actually two immediate steps (there's no intermediate step).
> Also, something like this would only work if those are actually two immediate steps (there's no intermediate step)
True, I implied that there is a transtion from resolved to open and from open to resolved. But that query would show issues that have been in status resolved more than once (and that was the question).
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