It's not the same without you

Join the community to find out what other Atlassian users are discussing, debating and creating.

Atlassian Community Hero Image Collage

JJUPIN live fields does not work in Internet Explorer

Rowena Cheng Feb 27, 2014


I've created sil programs to populate the assignee of an issue on create_issue dynamically base on some conditions we have.

This works on browsers like chrome,firefox,opera,Maxthon except on internet explorer (8)

we mainly use IE8, what do i miss in configuration to make this work in IE8?


8 answers

1 accepted

3 votes
Answer accepted
Alexandru Iacob Mar 02, 2014

I have created

The problem will be tracked there.

Iwas not able to reproduce it, after testing on IE8 and Jira 6.0.8 with jjupin 2.6.7 and the provided SIL scripts.

Please add a comment on the provided issue with more details regarding the javascript error you are getting. You can try also temporarly disabling jjupin and accessing an issue and see if you still got the error, just to make sure that it is caused by the live fields scripts.

Alexandru Iacob Mar 02, 2014

I was able to reproduce the js error you are getting in the console, caused indeed by the live fields javascript using the array.indexOf method which lacks in IE8.

However, it doesn't seem to affect the functionality of the lfWatch routine.

I attached a snapshot jar for jjupin to the provided issue link, containing the modification for getting rid of the js error.

Please update and let us know if it solves your problem.



Rowena Cheng Mar 03, 2014

it does affect the lfWatch functionality, in fact lfWatch doesnt fire up on supposed to be events.

anyway thanks for this support we really need to have this fix since most of our user would be in IE8.

Alexandru Iacob Mar 03, 2014

Hi Rowena,

So did the snapshot jar provided fixed your problem on IE8?

Rowena Cheng Mar 03, 2014

Hi Alex,

where do i download this jar file?


Alexandru Iacob Mar 03, 2014

It is attached to issue

Just create an account and download it from there, then upload it to your jira instance via UPM.

Rowena Cheng Mar 04, 2014

Hi Alex,

the provided jar works. no error on IE anymore.

would this be released as new version?


Alexandru Iacob Mar 04, 2014
The modification will be included in the next release of JJupin.
Rowena Cheng Mar 04, 2014

Do you have time table for the next release?

I need to know for me to suggest the purchase of the plugin.


Alexandru Iacob Mar 04, 2014

We are planning a release for JJupin on friday 7h March or monday 10th March.

Kind Regards

Radu Dumitriu Mar 06, 2014

Hi Rowena, I just published the latest version, fixing the problem above. Thanks.

0 votes
Alexandru Iacob Feb 27, 2014

Can you please attach the SIL script you are using?


0 votes
Florin Manaila Feb 27, 2014


What version of JJupin and JIRA are you using ?

0 votes
Rowena Cheng Mar 02, 2014

Hi Florin,

Im Using Jira6.0.8 and JJupin-2.6.7

im able to isolate the cause which is during calling lfWatch

just for simple testing this 2 SIL below works fine on other browser but cause error in IE8, i already enable warning report in JJUPIN setup but this does not log any message in the log file.

just to make clear other routine works fine in IE8 just during lfWatch call.

// MainScript.sil

lfWatch("summary", {"summary"}, "CreateIssueInitialize.sil" , {"keyup"});

// CreateIssueInitialize.sil

lfHide("Application Name");

// IE Error Message

Webpage error details

User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Windows NT 6.1; Trident/4.0; SLCC2; .NET CLR 2.0.50727; .NET CLR 3.5.30729; .NET CLR 3.0.30729; Media Center PC 6.0; Tablet PC 2.0; InfoPath.2; .NET4.0C; .NET4.0E)

Timestamp: Mon, 3 Mar 2014 02:00:33 UTC

Message: Object doesn't support this property or method

Line: 3474

Char: 135602

Code: 0

URI: http://localhost:8080/s/en_US-xegoy8-1988229788/6109/11/5c2fe43dc5bd1f2fe9cb41dc011ec3c7/_/download/contextbatch/js/atl.general/batch.js


0 votes
Alexandru Iacob Mar 02, 2014

What field type is "Application Name" ?

Does the error happen when trying to type something in the summary field, or when opening the create issue dialog?

Do you have the problem also on edit issue screen?

0 votes
Rowena Cheng Mar 02, 2014

"Application Name" is a select list, error occurs upon opening the create_issue.

this same command lfHide("Application Name"); does not cause error when called in MainScript.sil itself.

yes error occurs in other screen even on viewing an issue.

calling lfWatch cause would cause this error on IE8 only.

0 votes
Radu Dumitriu Mar 02, 2014

@Alex, since it seems it's an IE8 stuff, please open a bug on fix it.

@Rowena, thanks for the patience, please follow it up; as soon as we'll have the resolution you will have it as well.

0 votes
Jenee Feb 28, 2017

At this time you need to talk to the technicians to get the right method to counter the issue and for talking to them contact us at Internet Explorer Helpline Number Australia.

Suggest an answer

Log in or Sign up to answer
This widget could not be displayed.
This widget could not be displayed.
Community showcase
Published in Next-gen

Introducing subtasks for breaking down work in next-gen projects

Teams break work down in order to help simplify complex tasks. This is often done iteratively, with tasks being broken down into smaller tasks and so on until the work is accurately captured in well-...

9,346 views 30 42
Read article

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you