JIra service desk rest api authentication return 401

I have tried following curl command to access service desk rest api but it's return 401 authenticate failed error.When i access same API with login on browser directly then it is working.

curl -D- -u user:password -X GET -H "Content-Type: application/json" https://xxx.atlassian.net/rest/servicedeskapi/servicedesk

 

Note:  This API is  working properly with jira user's credentials  but when i use service desk customer's credential then it is not working.

we were using this api from last few months it was working fine but from last two days it is not working.

 

1 answer

0 vote

Hi Manpreet,

I believe this is happening because of the changes announced in this article:

Jira Service Desk Cloud REST API changes to Atlassian Account

 

On 1 January, 2018, we're changing how you authenticate users with the Jira Service Desk Cloud REST API.

Right now, the REST API supports authentication for all users. However, on 1 January, users will need to have an Atlassian Account to authenticate against the REST API.

If users on your instance are authenticating against the REST API but do not have Atlassian Accounts, you'll need to convert them to Atlassian Account. 

 

Kind regards,
Glauco Guimarães

Suggest an answer

Log in or Join to answer
Community showcase
Sarah Schuster
Posted Jan 29, 2018 in Jira

What are common themes you've seen across successful & failed Jira Software implementations?

Hey everyone! My name is Sarah Schuster, and I'm a Customer Success Manager in Atlassian specializing in Jira Software Cloud. Over the next few weeks I will be posting discussion topics (8 total) to ...

3,276 views 14 20
Join discussion

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you
Atlassian Team Tour

Join us on the Team Tour

We're bringing product updates and pro tips on teamwork to ten cities around the world.

Save your spot