JIra-Cloud - Issue trying to enable service Desk Projects

I am having issues trying to enable service desk projects in my company's JIra. It's cloud based so I am not sure how can I run this DB procedures described here to proceed:

 

https://community.atlassian.com/t5/JIRA-Service-Desk-questions/Service-desk-not-showing/qaq-p/629345

 

btw: It shows enable in system add-ons, but It's not accessible thru the process that creares projects.

 

Thiago Guimaraes

1 answer

0 vote

Hi Thiago,

The docs you are referring to are for our Server and Data Center products.

Please reach out to our support team and they should be able to help you with this issue.

Thank you

Bhushan

How can I contact them? Could you please guide me?

Hi Thiago,

Please raise a support ticket https://support.atlassian.com/contact/#/

Thanks

Bhushan

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