JIRA won't send email to Outlook distribution lists

Hi,

I am not sure if this is related to JIRA but I'll ask anyway

I created a user for a group to be an assignee of issues

the email of the user is a distribution list in our Outlook exchange

but when some is assigning this user JIRA won't send email to the distribution list

is there a problem with this? or should I start looking at something else for the problem?

Thanks,

Yoni

4 answers

0 votes
Timothy Chin Community Champion Jul 14, 2013

You should try the following:

  1. Use the Send mail feature to test the distribution email
  2. Enable email debugging (https://confluence.atlassian.com/display/JIRA/Logging+email+protocol+details)

my comment can't fit here so please take a look at the answer below

I tried

this is the log

Your test message has been sent successfully to RSA-Israel-R&D-Adapters@emc.com.

DEBUG: getProvider() returning javax.mail.Provider[TRANSPORT,smtp,com.sun.mail.smtp.SMTPTransport,Sun Microsystems, Inc]

DEBUG SMTP: useEhlo true, useAuth false

DEBUG SMTP: trying to connect to host "mailhub.lss.emc.com", port 25, isSSL false

220 mailhub ESMTP Sendmail Sentrion 3.1; Mon, 15 Jul 2013 09:19:45 -0400

DEBUG SMTP: connected to host "mailhub.lss.emc.com", port: 25

EHLO jira-hz

250-mailhub.lss.emc.com Hello rsa-jira.corp.emc.com [10.76.21.12], pleased to meet you

250-ENHANCEDSTATUSCODES

250-PIPELINING

250-8BITMIME

250-SIZE 100000000

250-DSN

250-ETRN

250-AUTH DIGEST-MD5 CRAM-MD5

250-DELIVERBY

250 HELP

DEBUG SMTP: Found extension "ENHANCEDSTATUSCODES", arg ""

DEBUG SMTP: Found extension "PIPELINING", arg ""

DEBUG SMTP: Found extension "8BITMIME", arg ""

DEBUG SMTP: Found extension "SIZE", arg "100000000"

DEBUG SMTP: Found extension "DSN", arg ""

DEBUG SMTP: Found extension "ETRN", arg ""

DEBUG SMTP: Found extension "AUTH", arg "DIGEST-MD5 CRAM-MD5"

DEBUG SMTP: Found extension "DELIVERBY", arg ""

DEBUG SMTP: Found extension "HELP", arg ""

DEBUG SMTP: use8bit false

MAIL FROM:<JIRA@rsa.com>

250 2.1.0 <JIRA@rsa.com>... Sender ok

RCPT TO:<RSA-Israel-R&D-Adapters@emc.com>

250 2.1.5 <RSA-Israel-R&D-Adapters@emc.com>... Recipient ok

DEBUG SMTP: Verified Addresses

DEBUG SMTP: RSA-Israel-R&D-Adapters@emc.com

DATA

354 Enter mail, end with "." on a line by itself

Date: Mon, 15 Jul 2013 16:19:45 +0300 (IDT)

From: JIRA@rsa.com

To: RSA-Israel-R&D-Adapters@emc.com

Message-ID: <11990883.6164.1373894386849.JavaMail.jira@jira-hz>

Subject: [JIRA] Test Message From JIRA

MIME-Version: 1.0

Content-Type: text/plain; charset=UTF-8

Content-Transfer-Encoding: 7bit

Precedence: bulk

Auto-Submitted: auto-generated

X-JIRA-FingerPrint: d80584fec213b7aaecf77881111e20a0

This is a test message from JIRA.

Server: Default SMTP Server

SMTP Port: 25

Description: null

From: JIRA@rsa.com

Host User Name: null

.

250 2.0.0 r6FDJjMj007899 Message accepted for delivery

QUIT

221 2.0.0 mailhub.lss.emc.com closing connection

from what I understand everything looks fine

am I wrong?

I tried

this is the log

Your test message has been sent successfully to RSA-Israel-R&D-Adapters@emc.com.

DEBUG: getProvider() returning javax.mail.Provider[TRANSPORT,smtp,com.sun.mail.smtp.SMTPTransport,Sun Microsystems, Inc]

DEBUG SMTP: useEhlo true, useAuth false

DEBUG SMTP: trying to connect to host "mailhub.lss.emc.com", port 25, isSSL false

220 mailhub ESMTP Sendmail Sentrion 3.1; Mon, 15 Jul 2013 09:19:45 -0400

DEBUG SMTP: connected to host "mailhub.lss.emc.com", port: 25

EHLO jira-hz

250-mailhub.lss.emc.com Hello rsa-jira.corp.emc.com [10.76.21.12], pleased to meet you

250-ENHANCEDSTATUSCODES

250-PIPELINING

250-8BITMIME

250-SIZE 100000000

250-DSN

250-ETRN

250-AUTH DIGEST-MD5 CRAM-MD5

250-DELIVERBY

250 HELP

DEBUG SMTP: Found extension "ENHANCEDSTATUSCODES", arg ""

DEBUG SMTP: Found extension "PIPELINING", arg ""

DEBUG SMTP: Found extension "8BITMIME", arg ""

DEBUG SMTP: Found extension "SIZE", arg "100000000"

DEBUG SMTP: Found extension "DSN", arg ""

DEBUG SMTP: Found extension "ETRN", arg ""

DEBUG SMTP: Found extension "AUTH", arg "DIGEST-MD5 CRAM-MD5"

DEBUG SMTP: Found extension "DELIVERBY", arg ""

DEBUG SMTP: Found extension "HELP", arg ""

DEBUG SMTP: use8bit false

MAIL FROM:<JIRA@rsa.com>

250 2.1.0 <JIRA@rsa.com>... Sender ok

RCPT TO:<RSA-Israel-R&D-Adapters@emc.com>

250 2.1.5 <RSA-Israel-R&D-Adapters@emc.com>... Recipient ok

DEBUG SMTP: Verified Addresses

DEBUG SMTP: RSA-Israel-R&D-Adapters@emc.com

DATA

354 Enter mail, end with "." on a line by itself

Date: Mon, 15 Jul 2013 16:19:45 +0300 (IDT)

From: JIRA@rsa.com

To: RSA-Israel-R&D-Adapters@emc.com

Message-ID: <11990883.6164.1373894386849.JavaMail.jira@jira-hz>

Subject: [JIRA] Test Message From JIRA

MIME-Version: 1.0

Content-Type: text/plain; charset=UTF-8

Content-Transfer-Encoding: 7bit

Precedence: bulk

Auto-Submitted: auto-generated

X-JIRA-FingerPrint: d80584fec213b7aaecf77881111e20a0

This is a test message from JIRA.

Server: Default SMTP Server

SMTP Port: 25

Description: null

From: JIRA@rsa.com

Host User Name: null

.

250 2.0.0 r6FDJjMj007899 Message accepted for delivery

QUIT

221 2.0.0 mailhub.lss.emc.com closing connection

from what I understand everything looks fine

am I wrong?

It look slike the connectivity is fine, so the problem lies elsewhere;

Without assuming too much about your local OS, if you are sending to a distribution group, your mailserver may have security controls in place to stop 'anyone' sending to that given list, is JIRA one of them? A mailserver setting of 'drop' for anything not accepted could easioly explain symptoms.

Are 'you' able to send the mail from your mailclient? If so, try using telnet to send a mail from 'you', if that works, likely the answer is above.

- http://www.wikihow.com/Send-Email-Using-Telnet

- http://workaround.org/ispmail/lenny/test-mail-through-telnet

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