There are few things you need to check:
1. Administration -> User Management -> search for username and take notes all groups & roles that she belong to.
2. Then check on Global permission to verify whether any groups that she belong to has JIRA-Users global permission or not.
3. Go to Project -> View All Projects, then click on the mentioned project. On Administration tab click on Permissions, then verify whether she belong to any groups / role that is assolicated to Browse Project permission.
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