JIRA tried to login but they do not have USE permission or weren't found

I am trying to implement service desk and am unable to login to the service desk portal as a user.

In desperation I have created a user as a crowd member of the JIRA users group and I still cannot login.

the error  returned is

 

 /login.jsp login : 'XXXX' tried to login but they do not have USE permission or weren't found. Deleting remember me cookie.

./atlassian-jira-security.log:2015-02-19 18:43:46,697 http-bio-8080-exec-23 anonymous 1123x204133x1 tk7ygn 93.152.33.73 /login.jsp The user 'XXXX' is NOT AUTHORIZED to perform this request

 

I can see the user in crowd (even though I don't want them to be a JIRA user if I had the choice)

however when I check the users role in JIRA I see the user under the "Any" categorisation but not under jira-users as per the crowd config. Looks to me that the user has synced but not their groups 

 

 

 

1 answer

0 vote
Paulo Hennig Atlassian Team Mar 10, 2015

Try to reconfigure the AD connectors and use only One domain controller for sync accounts

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