The scenario is the following: we use download-JIRA as issue tracker, and an outsourced company uses ondemand-JIRA as issue tracker and the outsourced company needs to send tickets to us.
I am looking for the easiest setup to do it.
Currently the outsourced company does an Issuenavigator export in xls, sends it to us, and it is imported by me. Unfortunately you need to be system administrator to do imports, so I need to clean the xls, restructure if if needed, convert to csv, and then import it.
Of course the import should be done by one of our users who is the contact person for the outsourced company.
Is there an importer tool which can consume JIRA export excel files and import it to a JIRA project where the user have Create Issues permission but not more?
You might want to look at ConnectAll which can seamlessly transfer the issues and keep them in sync. You can even selectively map the fields and values on the tickets and also configure bi-directional or single directional sync.
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