Hi,
We use Freshdesk for our customer support. Through it, we can easily create issues in JIRA with ease, however, when comments are made on JIRA, these are not pushed back to the ticket that created the issue. There are webhooks spoken of on zapier, is this something we can use, and how?
Warmest regards,
Reba
Hello Rebaone,
Yes, webhooks sound like an option for you. Please take a look at our documentation regarding them, with a few examples and explanations:
https://developer.atlassian.com/display/JIRADEV/JIRA+Webhooks+Overview
https://confluence.atlassian.com/display/JIRA/Managing+Webhooks
Hope that can at least clear things up a bit more!
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