JIRA to Freshdesk integration

Hi,

We use Freshdesk for our customer support. Through it, we can easily create issues in JIRA with ease, however, when comments are made on JIRA, these are not pushed back to the ticket that created the issue. There are webhooks spoken of on zapier, is this something we can use, and how?

Warmest regards,

Reba

1 answer

This widget could not be displayed.

Hello Rebaone,

Yes, webhooks sound like an option for you. Please take a look at our documentation regarding them, with a few examples and explanations:

https://developer.atlassian.com/display/JIRADEV/JIRA+Webhooks+Overview

https://confluence.atlassian.com/display/JIRA/Managing+Webhooks

Hope that can at least clear things up a bit more!

Benito,

Thanks man, will take a look.

Ciao,

Suggest an answer

Log in or Sign up to answer
Community showcase
Posted yesterday in Jira

What modern development practices are at the heart of how your team delivers software?

Hey Community mates! Claire here from the Software Product Marketing team. We all know software development changes rapidly, and it's often tough to keep up. But from our research, we've found the h...

68 views 0 1
Join discussion

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you