JIRA to Bitbucket AppLink: Unable to parse consumer information


I try to link JIRA 6.4.9 (On Linux) with Bitbucket Server 4.4 (On windows 2008)  and I get this error. when I try to set incoming OAuth from Bitbucket I get this error:


 "Error occurred while communicating with consumer: "Unable to parse consumer information"


This is also exsit when try outgoing OAuth from JIRA to Bitbucket. 
When I try to fix this problem from JIRA Dashboard notification to Authentinicate, I see this error:



This problem doesn't exist when I link another JIRA 6.4.9 instance to same Bitbucket server.
I try different workarounds on KB but none of them work.

Thanks for your answer.


1 answer

1 accepted


I solved this problem by entering JIRA Safe Mode, connect JIRA with Bitbucket and exit safe mode. If some one from Atlassian see this comment, it's better to share this workaround on KB.

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