JIRA system dashboard - missing permissions

Hi community,

i've a phenomenon wich I can't  understand...

My colleague an me, both are users with "jira-system-administrators" privileges - among others - aren't able to reconfigure the system dashboard.

The messgae we thereby receive  is "...Sorry, you do not have permission to modify this Dashboard..."

What could the reason for this purpose be?

What ca we do to get back the permissions?

THX in advance


3 answers

2 accepted

Accepted Answer
0 votes
Gonchik Tsymzhitov Community Champion Oct 05, 2017


Could you check you group permissions below 



Looks like jira-system-administrators don't have enough permission on global level. 

I hope this answer will help you




Accepted Answer
0 votes

You're not looking at the system dashboard, you're looking at someone else's dashboard (probably a copy of he system one)

To edit the system dashboard, go to Admin -> System Dashboard.

Gonchik Tsymzhitov Community Champion Oct 05, 2017

How did you understand it is copy not System?

From question I understand it is System, but problem with permission on group level.

@Gonchik Tsymzhitov - You are right... my question is about the system dashboard...


I'am absolutely wondering, because I can't remember that anybody has changed something within the global permissions...espeacyly not for the jira-system-administrators???

What kind of permissions do I need? - I'am not sure???

Gonchik Tsymzhitov Community Champion Oct 05, 2017

1. Could you open this link?


Can you change it? 

2. If not please, review you permission in this sections before checking for which group you are membership



I hope it will help for you.

>How did you understand it is copy not System?

Because you only get "edit" on your own dashboards.

Administrators can *always* change the system dashboard, but only via the admin menus.

Hence, they must be looking at the system board and not remembering that the system board is only changed via admin, or they're looking at something that looks like it that they do not own.

Thank you guys for your support!

Don't know why - but after a restart of the jira service it seems to work fine again...?

We have to observe if this phenomenon is a recurring one...

Suggest an answer

Log in or Sign up to answer
Community showcase
Posted Tuesday in Jira

Looking for anyone who made the switch to Data Center

The Jira Marketing team is putting together an ebook on migrating to Data Center. We're looking for pro tips on how you staffed your project team and organized your Proof of Concept. Share yo...

35 views 0 2
Join discussion

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you