JIRA stops working on making changes to setenv.bat

I installed a new instance of JIRA and tried to restore it with an XML backup. However, it gave me the *java.lang.outofmemoryerror gc overhead limit exceeded* error. I tried making changes to *setenv.bat* as suggested in the documentation - GC Overhead Limit Exceeded|http://confluence.atlassian.com/display/JIRAKB/GC+Overhead+Limit+Exceeded and Increasing JIRA Memory|http://confluence.atlassian.com/display/JIRA/Increasing+JIRA+Memory . However, when i make changes to this file and try to start JIRA, it crashes within a few seconds and leaves no logs.

2 answers

1 accepted

0 votes
Accepted answer

I realized that there was a problem with regarding our RAM allocation. We're using 8GB of RAM on a 32-bit operating system, and 32-bit operating systems can only utilize 4GB of RAM. Therefore, when I made changes to setenv.bat it conflicted with our RAM and caused JIRA to crash.

Can you take a look at the catalina.out logs? These should be in the JIRA installation directory (under logs) rather than the JIRA home directory (where the atlassian-jira.log file is)

Hi Colin,

Thanks for the reply.


Suggest an answer

Log in or Sign up to answer
Community showcase
Published Jan 08, 2019 in Jira

How to Jira for designers

I’m a designer on the Jira team. For a long time, I’ve fielded questions from other designers about how they should be using Jira Software with their design team. I’ve also heard feedback from other ...

1,097 views 4 9
Read article

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you