JIRA startup failed, JIRA has been locked.

After our tech created a new first service desk to view as a customer (ANON). Jira crashed and will not start. I checked for a lock file with no success. I am unable to get Jira to start and the service stops.

I have tried restarting Jira, the jira service, stop and start from prog directory, shutdown and startup bundled jre (Error below extracted from doss box), Restarted the server.

I do not know how to do a clean restart or anything for JIRA. Jira has been running for over a year on windows server 2008 r2. I have recently added Agile and service desk. This is why he was creating a new test service desk.

This error is in the jre startup

******************************************

JIRA startup failed, JIRA has been locked.

******************************************

Jan 30, 2014 12:12:57 PM org.apache.catalina.valves.AccessLogValve open

SEVERE: Failed to open access log file [C:\Program Files\Atlassian\JIRA\logs\acc

ess_log.2014-01-30]

java.io.FileNotFoundException: C:\Program Files\Atlassian\JIRA\logs\access_log.2

014-01-30 (Access is denied)

3 answers

1 accepted

Accepted Answer
0 votes

It looks like it was the memory issue after all. I opened up the permisions on the Jira directories, searched for lock files, I always have show hidden and system files on my servers.

I increased the Maximum memory limit for the JRE which did not fix it, i restarted the server no change, increased the Minimum memory alocation and got furthur. I now had the lock issue, I shut down the service and removed the lock file then restarted using the jre start batch file.

All working now...sorry I do not know what exactly fixed it or the minimum combination.

I hope that this helps someone else.

0 votes

The lock fine will be in JIRA Home folder and it is a hidden file. Delete it before restarting JIRA.

Btw, you have to fix the core problem or else the startup will fail again. Looks like there are some permission issues? Does your JIRA user has all the permissions needed in JIRA installation and home directories?

Thank you,

I am unable to find any lock files and have enabled view all hidden and system files, I have searched all of the jira directories for any ocurrance of lock.

I do not know how to resolve the core issue as I am unable to run jira (and new).

The JIRA user has admin access on the server directories as well as in jira

Another cause could be file owneship on jira directiories to a chown -R /var/atlassian/application-data/jira jira:jira and same for /opt/atlassian/jira

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