Come for the products,
stay for the community

The Atlassian Community can help you and your team get more value out of Atlassian products and practices.

Atlassian Community about banner
Community Members
Community Events
Community Groups

JIRA software is offline

Hi, out of a sudden our JIRA cloud site went offline, I tried many things online but with no luck. When I go to the product status is offline and there's no way I could change that. It says 'please contact support' but because I have a free plan there's no way to get to support. 


Please can someone help? 

2 answers

1 accepted

0 votes
Answer accepted
Jack Brickey Community Leader Aug 30, 2022

Hi @Yazan Qaraqesh , I am not seeing anything reported on Atlassian Status page. Would you mind sharing a screenshot of what you are seeing? Is it possible that you have more than 10 users and no payment submitted?  

Jack Brickey Community Leader Aug 30, 2022

You my need to contact Support and enter a Billing question.

Jack Brickey Community Leader Aug 30, 2022

I suspect you have gone beyond the Free user limits.

Hi Jack, thanks for your help. Please see attached. We have only 3 users. Also see my other answer for further screenshots. Jira 3.png

Jack Brickey Community Leader Aug 30, 2022

Assuming this does not correct itself soon and if all users are experiencing the same issue, I think you will need Atlassian support. Can you open a support ticket under billing option?

Like Dirk Ronsmans likes this

I did and thank you so much for your help Jack, much appreciated :)

Hi all, I've checked the billing section and it shows there that the instance is deactivated. We are on free plan so struggling to understand which billing to add and for what? 


jira.pngJira 2.png

Suggest an answer

Log in or Sign up to answer
Site Admin

Atlassian Community Events