JIRA shows blank page, CachingVersionStore error in log


I successfully installed JIRA, Confluence and Stash on a VM (CentOS). Everything worked fine, I even managed to connect Confluence and Stash to JIRA. After restarting the VM I am not able to start JIRA any more (Confluence is still OK), in catalina.out I see the following:

[atlassian.jira.startup.ComponentContainerLauncher] An Error occurred during ComponentContainerLauncher servlet context initialisation - Incompatible magic value 0 in class file com/atlassian/jira/project/version/CachingVersionStore.

java.lang.ClassFormatError: Incompatible magic value 0 in class file com/atlassian/jira/project/version/CachingVersionStore

Please see attached log file: catalina.out.txt

Any help would be appreciated. Thanks!

1 answer

Hello Marton,

The error you are receiving is typically resolved by this KB Article:


If you are still experiencing this error, I would advise that you contact Atlassian Support at support.atlassian.com, and attach a Support Zip for reference.



Suggest an answer

Log in or Join to answer
Community showcase
Sarah Schuster
Posted Jan 29, 2018 in Jira

What are common themes you've seen across successful & failed Jira Software implementations?

Hey everyone! My name is Sarah Schuster, and I'm a Customer Success Manager in Atlassian specializing in Jira Software Cloud. Over the next few weeks I will be posting discussion topics (8 total) to ...

3,085 views 13 18
Join discussion

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you
Atlassian Team Tour

Join us on the Team Tour

We're bringing product updates and pro tips on teamwork to ten cities around the world.

Save your spot