JIRA service not responding

Arturo Romero March 21, 2015

My JIRA instance is constantly going down, the service looks like its up but there's no response when I tried to access the JIRA site.

Here you go the log, it seems that is related to an add-on.

 

Can you please give me a hand.

error.png

 

2 answers

0 votes
Benito Picarelli
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
March 23, 2015

Hi Arturo,

As Nick mentioned, that error message happens when a plugin fails to start up during JIRA starting procedure. I don't think that would cause JIRA to go into a "not responding" stating after it was already up, though. Would you be able to upload a log so we can further check it?

0 votes
Nic Brough -Adaptavist-
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
March 22, 2015

Ugh, pictures instead of logs.  That timeout could be any number of things, but the most likely culprit is inadequate hardware - JIRA + Plugins do require quite a lot of oomph to get going.  Start with a look throuhg https://confluence.atlassian.com/display/JIRAKB/JIRA+System+Plugin+Timeout+While+Waiting+for+Plugins+to+Enable

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