JIRA service not responding

My JIRA instance is constantly going down, the service looks like its up but there's no response when I tried to access the JIRA site.

Here you go the log, it seems that is related to an add-on.


Can you please give me a hand.



2 answers

0 votes

Ugh, pictures instead of logs.  That timeout could be any number of things, but the most likely culprit is inadequate hardware - JIRA + Plugins do require quite a lot of oomph to get going.  Start with a look throuhg https://confluence.atlassian.com/display/JIRAKB/JIRA+System+Plugin+Timeout+While+Waiting+for+Plugins+to+Enable

0 votes

Hi Arturo,

As Nick mentioned, that error message happens when a plugin fails to start up during JIRA starting procedure. I don't think that would cause JIRA to go into a "not responding" stating after it was already up, though. Would you be able to upload a log so we can further check it?

Suggest an answer

Log in or Sign up to answer
Community showcase
Published Nov 27, 2018 in Portfolio for Jira

Introducing a new planning experience in Portfolio for Jira (Server/DC)

In the past, Portfolio for Jira required a high degree of detail–foresight that was unrealistic for many businesses to   have–in   order to produce a reliable long-term roadmap. We're tur...

2,971 views 19 22
Read article

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you