Windows Server 2008 R2. JIRA 5.1.4 was previously installed with the automated installer. I wanted to change its directory to the D: drive.
- Start > "Uninstall JIRA".
- Ran 5.2.6 installer, 'Custom' method, changed "C:" to "D:" in the two path options.
- JIRA did not run. Found that the service was still pointing to the C: location - clearly it had not been uninstalled, let alone re-installed. I executed "sc delete JIRAxxxx" at command line to remove it.
- Ran 5.2.6 installer again. 'Upgrade'. Still no service. Thought maybe 'Upgrade' doesn't re-register the service, so started from scratch.
- Start > "Uninstall JIRA".
- Rebooted machine.
- Ran 5.2.6 installer again (new install). Still no 'Atlassian JIRA' service.
Hey there, My Kro.
Can I confirm that you have followed the steps from the official documentation as per the following:
Else if you are still facing problems with installing JIRA as a service, I would recommend you to lodge a support ticket in https://support.atlassian.com/ to get assistance on this problem that you are having. Hope this helps a bit.
Warm regards,
Danial
Thanks for the response, I tried the steps as follows:
D:\Program Files\Atlassian\JIRA\bin>echo %JAVA_HOME% C:\Java\jre7
D:\Program Files\Atlassian\JIRA\bin>java -version java version "1.7.0_21" Java(TM) SE Runtime Environment (build 1.7.0_21-b11) Java HotSpot(TM) 64-Bit Server VM (build 23.21-b01, mixed mode)
D:\Program Files\Atlassian\JIRA\bin>service.bat install JIRA The JAVA_HOME environment variable is not defined correctly This environment variable is needed to run this program NB: JAVA_HOME should point to a JDK not a JRE
This helped me to discover the problem: another user had changed JAVA_HOME on the machine. I then ran into a different issue with 'Access denied' but that is unrelated so I will resolve this question. Thanks.
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Hey My Kro,
Check to see if JIRA service exists in services.msc console before installing again. You can uninstall a service by using
sc delete <servicename>
Hope that helps.
Gaurav
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I know this is old, but I was unable to install the service until I deleted an old one left over from a previous install.
Thank you!
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