We have set up JIRA service desk (version 3.0.11) by rerouting our organization's email to JIRA servive desk. Recently we found out that some of the emails are not coming through the service desk. Processing log says 'Signup is not currently available'. WE suspect that this is because we didn't turn on the public access. From previous experience we know that if we turn it on, people will get an automated email from JIRA with some link for customer portal, which is more confusion for the clients.
In regards to changing email notifications you can use the information in Managing service desk notifications to change the manageable notifications.
In regards to the password policy, it's the same as the underlying JIRA password policy. If you need more granular control you may want to look at an add-on such as Enterprise Password Policy for JIRA.
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