JIRA service desk password policy Edited


We have set up JIRA service desk (version 3.0.11) by rerouting our organization's email to JIRA servive desk.  Recently we found out that some of the emails are not coming through the service desk.  Processing log says 'Signup is not currently available'.  WE suspect that this is because we didn't turn on the public access.  From previous experience we know that if we turn it on, people will get an automated email from JIRA with some link for customer portal, which is more confusion for the clients.

  1. Can we change the automated email for this?
  2. Where can I find the password policy for JIRA service desk.

Thank you,


1 answer

0 votes

Hi Deepthi,

In regards to changing email notifications you can use the information in Managing service desk notifications to change the manageable notifications.

In regards to the password policy, it's the same as the underlying JIRA password policy.  If you need more granular control you may want to look at an add-on such as Enterprise Password Policy for JIRA.



Suggest an answer

Log in or Sign up to answer
Community showcase
Published Jan 08, 2019 in Jira

How to Jira for designers

I’m a designer on the Jira team. For a long time, I’ve fielded questions from other designers about how they should be using Jira Software with their design team. I’ve also heard feedback from other ...

907 views 3 9
Read article

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you