We have set up JIRA service desk (version 3.0.11) by rerouting our organization's email to JIRA servive desk. Recently we found out that some of the emails are not coming through the service desk. Processing log says 'Signup is not currently available'. WE suspect that this is because we didn't turn on the public access. From previous experience we know that if we turn it on, people will get an automated email from JIRA with some link for customer portal, which is more confusion for the clients.
In regards to changing email notifications you can use the information in Managing service desk notifications to change the manageable notifications.
In regards to the password policy, it's the same as the underlying JIRA password policy. If you need more granular control you may want to look at an add-on such as Enterprise Password Policy for JIRA.
I’m a designer on the Jira team. For a long time, I’ve fielded questions from other designers about how they should be using Jira Software with their design team. I’ve also heard feedback from other ...
Connect with like-minded Atlassian users at free events near you!Find a group
Connect with like-minded Atlassian users at free events near you!
Unfortunately there are no AUG chapters near you at the moment.Start an AUG
You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs