We use JIRA for task management in a project. To do this we have two types of access, one is access to the JIRA application itself and another is access to a portal,
so external users can create tasks, issues, etc.
We currently use a proxy server which redirects requests based on URLs, but we need the JIRA app not to be seen by external users.
For this we decided to use a CITRIX server to "block" access to the JIRA app page.
The problem occurs after establishing the necessary policies on the CITRIX server, the portal's login page (which can be accessed by external users) shows an error (page "half loaded").
When checking the traffic on the CITRIX server, we discovered that something is being sent to the JIRA app, which since it is blocked, cannot receive or send any information.
How could I solve this?
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We also have this feature request, which is requesting the feature to customize Jira Service Management Portal URL.
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