JIRA search for issues not loading

[cubeen]

Hi,

I will probably provide not enought details and all as I am a complete newbe here.

Environment/ background info:

Problem relates to JIRA Service Desk Server 3.8.3 (Jira Core 7.5.2). Integrity checker run OK, Instance health OK, Log analyser displays some issues that do not seem to be related:

• Dashboard doesn't load when SD is being restarted
• Created with no associated contexts error when trying to create projects in JIRA

Problem description:

• Search for issues screen does not load correctly: no filter options at the top loaded at all, main menu not responsive.
• When inside Service Desk project, clicking on a ticket does nothing, able to open contents of the ticket in a new browser tab though
• When inside Service Desk ticket buttons to comment internally and comment with customer are missing

I am happy to provide furter information, would appreciate if someone could lead me towards resolving this issue, thank you.

[cubeen · Accepted solution]

Hi,

Quick update:

I managed to sort it out by performing reindexing (duh)

[Safin C]

opened this page and reloaded my jira task.. its working...!!!!