JIRA search for issues not loading Edited


I will probably provide not enought details and all as I am a complete newbe here.

Environment/ background info:

Problem relates to JIRA Service Desk Server 3.8.3 (Jira Core 7.5.2). Integrity checker run OK, Instance health OK, Log analyser displays some issues that do not seem to be related:

Problem description:

  • Search for issues screen does not load correctly: no filter options at the top loaded at all, main menu not responsive.
  • When inside Service Desk project, clicking on a ticket does nothing, able to open contents of the ticket in a new browser tab though
  • When inside Service Desk ticket buttons to comment internally and comment with customer are missing

I am happy to provide furter information, would appreciate if someone could lead me towards resolving this issue, thank you.

1 answer

1 accepted


Quick update:

I managed to sort it out by performing reindexing (duh)

Suggest an answer

Log in or Join to answer
Community showcase
Sarah Schuster
Posted Jan 29, 2018 in Jira

What are common themes you've seen across successful & failed Jira Software implementations?

Hey everyone! My name is Sarah Schuster, and I'm a Customer Success Manager in Atlassian specializing in Jira Software Cloud. Over the next few weeks I will be posting discussion topics (8 total) to ...

3,006 views 12 18
Join discussion

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you
Atlassian Team Tour

Join us on the Team Tour

We're bringing product updates and pro tips on teamwork to ten cities around the world.

Save your spot