JIRA's LDAP user's details reset after logging in

There's a single user whose account is reset each time the user logs into JIRA. By reset - I mean any changes to her name are lost and the email field is cleared.

This causes the user to stop receiving email notifications.

Any ideas on why this may happen?

3 answers

1 accepted

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Checked with IT and the user's email address was not populated in their AD account. Adding her email address fixed the issue.

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Hey Katherine! Have you checked the logs for any relevant message related to this? Normally, JIRA logs changes to an user to the "atlassian-jira.log". This can be caused by a wide variety of variables. The most important thing would be to know how you have configured the LDAP server and also what is its type. Another thing I want to confirm is if you are making those changes to the LDAP server itself or through JIRA? And are you sure this is happening only to this user? Cheers!

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Thanks for the tip about the logs!

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