JIRA's LDAP user's details reset after logging in

There's a single user whose account is reset each time the user logs into JIRA. By reset - I mean any changes to her name are lost and the email field is cleared.

This causes the user to stop receiving email notifications.

Any ideas on why this may happen?

3 answers

1 accepted

Checked with IT and the user's email address was not populated in their AD account. Adding her email address fixed the issue.

0 vote

Hey Katherine! Have you checked the logs for any relevant message related to this? Normally, JIRA logs changes to an user to the "atlassian-jira.log". This can be caused by a wide variety of variables. The most important thing would be to know how you have configured the LDAP server and also what is its type. Another thing I want to confirm is if you are making those changes to the LDAP server itself or through JIRA? And are you sure this is happening only to this user? Cheers!

Thanks for the tip about the logs!

Suggest an answer

Log in or Sign up to answer
How to earn badges on the Atlassian Community

How to earn badges on the Atlassian Community

Badges are a great way to show off community activity, whether you’re a newbie or a Champion.

Learn more
Community showcase
Published Monday in Jira Software

How large do you think Jira Software can grow?

Hi Atlassian Community! My name is Shana, and I’m on the Jira Software team. One of the many reasons this Community exists is to connect you to others on similar product journeys or with comparabl...

382 views 4 10
Read article

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you