JIRA requires password to be re-entered continuously

This is an itermittant problem. I've seen it in the Admin account, and now a user is reporting it. JIRA demands that the password be re-entered each time you nagivate to a new page, despite being logged in.

3 answers

2 votes

Hi Rin,

Do you have another application (i.e. Confluence) using almost the same URL address, by any chance?

Maybe you are hitting into the problem described on this KB article

Clearing cookies is a workaround. Please close ticket.

Again, please close ticket.

Hi Rin,

This is actually our community channel, not the support channel. We usually wait for the questions to have an accepted answer and usually leave the question open if other people have any other suggestions to give.

Having said that, I can surely close this for you after you accept the answer.


Suggest an answer

Log in or Join to answer
Community showcase
Sarah Schuster
Posted Jan 29, 2018 in Jira

What are common themes you've seen across successful & failed Jira Software implementations?

Hey everyone! My name is Sarah Schuster, and I'm a Customer Success Manager in Atlassian specializing in Jira Software Cloud. Over the next few weeks I will be posting discussion topics (8 total) to ...

2,760 views 11 18
Join discussion

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you
Atlassian Team Tour

Join us on the Team Tour

We're bringing product updates and pro tips on teamwork to ten cities around the world.

Save your spot