JIRA receives no answer from Stash during the application-linking-process

I´m trying to link JIRA to Stash but when i´m inserting the link (https) to Stash a dialog pops up which says that JIRA receives no answer from Stash.

If i insert the Stash URL without SSL (http) the next dialog displays the application-URL with http and the display-URL with https. In the next step JIRA recognizes the Stash instance but when i confirm the dialog i get redirected to Stash and the operation about because Stash is unable to get required information from JIRA.

  • I configured both instances to use SSL only.
    • JIRA using the config.sh
    • Stash in the server.xml
  • Both instances do not use a reverse proxy.
  • Both instances listen on ports 6443
  • Both instances have a pre-routing from:
    • 80 to 6443 and
    • 443 to 6443.

 

I´m thankful for every help!

2 answers

1 accepted

Thank you for your reply.

It was it is needed to import the Stash Certificate into the JIRA Server Cacerts file and vice versa.

I found the solution here: https://confluence.atlassian.com/pages/viewpage.action?pageId=295307341

 

Thank you smile

Hello Florian,

We've developed a guide to troubleshooting Application Links, I recommend giving it a try. smile

Regards,

Rodrigo Rosa

Suggest an answer

Log in or Join to answer
Community showcase
Sarah Schuster
Posted Jan 29, 2018 in Jira

What are common themes you've seen across successful & failed Jira Software implementations?

Hey everyone! My name is Sarah Schuster, and I'm a Customer Success Manager in Atlassian specializing in Jira Software Cloud. Over the next few weeks I will be posting discussion topics (8 total) to ...

3,156 views 13 19
Join discussion

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you
Atlassian Team Tour

Join us on the Team Tour

We're bringing product updates and pro tips on teamwork to ten cities around the world.

Save your spot