One of our users at LSST Corporation has been having issues with the quick search where the results don't seem to be consistent. The user has typed in words that are either in the Summary field or Description field of an issue. The search feature finds some issues that have the word in the Summary or Description but not all cases. I've run tests since this was reported, and have verified this. What does the JIRA Quick Search look at when it runs a search query?
You said he is typing in words, so the JQL would be
text means in summary, description or comments, but it is not word1 or word2 but word1 and word2 (and I'm not sure that both words need to be in the same field, but I guess so)
I just tried using two words. If I search them one by one I'll find issues, but the combination didn't return a single issue.
Could that be an explanation?
Sorry - let me clarify: he is typing in a single word or alpha-numeric combination that he knows is either in the Summary, Description, or both fields of one of more issues. The quick search results do not return the full set of known issues that contain the word/alpha-numeric combination in the Summary or Description.
The search for a part like "abc" in "1abd" is not possible at all but searching for "abc" in "abcd" is possible if you use a wildcard ("abc*").
However, if issues have a single word "abc" in summary, decription or comment and they aren't returned by the quick search, then that sound like a bug. You should open a support bug at Atlassian.
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