We got a lot of "wrong resolution" becuase JIRA presents a default Resolution value to users, so users can just click through the resolution screen.
Is it possible to modify the Resolution field so that when it is presnted to the users, default to blank/nothing, but required upon form submission? In turns forcing the user to update the Resolution field.
There is no way to default to blank/nothing.
But maybe you can apply a hack. Create a new resolution named "None" and make that default. You can then add a workflow validator that says resolution cannot be "None". That will force the users to select a valid resolution.
Connect with like-minded Atlassian users at free events near you!Find a group
Connect with like-minded Atlassian users at free events near you!
Unfortunately there are no AUG chapters near you at the moment.Start an AUG
We're bringing product updates and pro tips on teamwork to ten cities around the world.Save your spot